Privacy Policy

1. Introduction

Falcon Granite and Marbles FZC is a company registered in Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates, supplying granite, marble, natural stone, aggregates, and landscaping materials. This policy applies to personal data collected through the Website, including via contact forms, WhatsApp inquiries, email correspondence, and general browsing activity.

2. Information we collect

We may collect the following categories of personal data:

• Contact details you provide, such as your name, email address, phone number, and WhatsApp number, when you submit an inquiry or request a quote
• Details of your inquiry, including the products or materials you are interested in and any project specifications you share
• Technical and usage data collected automatically when you browse the Website, such as IP address, browser type, device information, and pages visited, typically via cookies

3. How we use your information

We use the personal data we collect to:

• Respond to your inquiries and provide quotes for granite, marble, and aggregate products
• Communicate with you regarding your project, order status, or delivery arrangements
• Operate, maintain, and improve the Website and our services
• Comply with our legal and regulatory obligations under UAE law

4. Legal basis for processing

Where required under UAE PDPL, we process your personal data on the basis of your explicit consent, the necessity of processing to respond to your inquiry or fulfil a contractual request, or our legitimate business interest in operating and improving our services, provided this does not override your fundamental rights.

5. Sharing your information

We do not sell your personal data. We may share personal data with trusted service providers who support our operations, such as website hosting providers, and communication tools including WhatsApp Business, solely for the purposes described in this policy. We may also disclose personal data where required by UAE law or a valid request from a competent authority.

6. Cross-border data transfers

Where personal data is transferred outside the United Arab Emirates, for example to a hosting or service provider located abroad, we take reasonable steps to ensure such transfers comply with UAE PDPL, including verifying that the destination country maintains an adequate level of data protection or that appropriate contractual safeguards are in place.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including responding to your inquiry, maintaining business records, and complying with our legal obligations under UAE law. When personal data is no longer required, we take reasonable steps to delete or anonymise it.

8. Your rights under UAE PDPL

Subject to the conditions set out in UAE PDPL, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data, where applicable
• Object to, or request restriction of, certain processing activities
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the UAE Data Office if you believe your rights have been violated

To exercise any of these rights, please contact us using the details in Section 13. We will respond to valid requests within 30 days, in line with UAE PDPL.

9. Cookies

The Website uses cookies and similar technologies to support functionality and understand how visitors use the site. Where cookies collect identifiable data, we seek your consent before placing them, in accordance with UAE PDPL. For full details, please see our Cookie Policy.

10. Data security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's privacy

The Website is intended for business and adult consumer audiences and is not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable UAE law. Material changes will be reflected by an updated "Last updated" date at the top of this page. We will not make changes that unfairly disadvantage you without appropriate notice.

13. Contact us

If you have questions about this Privacy Policy or wish to exercise your rights under UAE PDPL, please contact us:

• Falcon Granite and Marbles FZC
• Business Center, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
• Phone: +971 50 752 8810
• WhatsApp: +971 58 651 2787
• Email: falconmarbleandgranite@gmail.com